Frequently Asked Questions
- How can I use the log of e-mail addresses to send e-mails?
If you choose to log all e-mail addresses in setup.cgi, the script will keep a file named email.log in your
data/dbs directory. This is a plain text file that will have one address per line. The script does not have
a builtin facility to send e-mail to all of these addresses because that can use a very large amount of server
resources. You can take the file and format it so you can send e-mail from your normal e-mail client on your
- I can't get my HTML looking how I want it, can you help?
Our tech support staff are CGI gurus, and are not professional HTML developers. There are a couple of things we can say about HTML problems.
First of all, layout your HTML in your normal HTML editor before you begin inserting it into the script. Once you have things looking how you want them,
you can insert the HTML into the script, and that should get things looking right. If you still can't get things how you want them, we recommend
hiring a professional HTML developer to assist you.
- E-mails are not being sent by the script. What should I check?
There are many things that can cause e-mails to not be sent. First off, check that you have a valid sendmail or SMTP server entered in setup.cgi,
and that the e-mail address you entered is one that is allowed to use sendmail or the SMTP server you entered. Second, make sure all of your e-mail
templates have been uploaded in ASCII mode and that they are properly formatted as per the instructions in templates.html. Third, make sure all of
your rejection e-mails are formatted properly as described in the templates.html documentation file. If you are using sendmail,
try switching to an SMTP server, and vice versa.
If you are positive that all of the above items are correct, then sendmail/SMTP is doing some type of filtering that will not allow the e-mails to
be sent. You can contact your server administrator for assistance, and they may be able to assist you. If they cannot, then you are probably out
of luck and won't be able to use the e-mail functions of the software.